Free postage applies to orders within the UK. Free collection of your order applies if you are local or happy to travel to our lovely corner of Argyll. You can email to arrange a pick up time and we will have everything ready for you to collect. We aim to have your order dispatched to you within 3-5 working days.
Orders are sent to you using Royal Mail and Parcelforce 48 for larger orders. Please note that because the pottery studio is in a rural area the 48 hour promised delivery time of Parcelforce does not apply because they only collect parcels from here twice a week. They are however the most reliable service for us to use from our area.
All items are packed using recycled materials often reclaimed from local businesses to lessen our environmental impact. Please reuse or pass on the packaging rather than putting it in landfill. Every effort is taken to pack your order as carefully as possible to ensure it arrives to you intact.
When your order arrives please inspect it and get in touch immediately if there is a problem. If any items arrive broken or damaged, you must declare this immediately and provide photographic evidence within 2 days so we can advise you. If your parcel gets lost in the post we can provide you with proof of posting and you should contact the Royal Mail online or the post office. Use their claim form to get your money back for your order.